Collection of Personal Information
We receive analyse and store any information that you provide us either through phone calls, emails or face to face meetings. You may decline to provide us with information that you deem private. However, this may affect how we provide you with our services in the future. There is specific information that is mandatory. You should feel free to contact us to find out more.
Collection of Non-personal Information
Our website automatically records information that you send through your browser. Such information includes your IP address, browser type and version. We also note the time you spent on our pages, your search preferences, date and time plus other statistics. Non-personal data is only used to identify abuse and acquire statistical information regarding our website usage.
Use and Processing of Information We Collect
The information that we collect from you may be used to improve our website, personalize user experience, respond to queries and emails from our clients and to improve our customer service. We may only use the information that we collect from you in the following circumstances:
(i)You give us your consent for one or more specific purposes.
(ii)The provision of this information is necessary for the enactment of an agreement with you.
(iii)For the processing of pre-contractual obligations.
(iv)If processing of your data is vital for a legitimate purpose that is carried out by us or pursued by a third party affiliated with us. We are happy to clarify the legal basis that applies to the sharing of your information.
Information Transfer and Storage
We may transfer the data we collect from you to a third party server for storage. The servers may not be in countries within the European Union. You are entitled to know about the legal basis of information transfer and to learn about the security measures we take to safeguard your information. If such a transfer takes place, you can inquire from us through our contact section.
The Rights of Clients
There are certain rights that you may exercise in regards to the processing of your information by us. These rights include:
(i)The right to withdraw consent in a case where you had previously granted us permission to the processing of your information.
(ii)You can object to the processing of your data if it gets done on a legal basis rather than consent.
(iii)You have the right to know if it is a third party or us who are processing your information. You can obtain disclosure in regards to this and also get a copy of it.
(iv)You have the right to verify how accurate the information provided to us is and request for a correction or update where necessary.
(v)Under certain circumstances, you have the right to object to the processing of your data. In such an instance we will only process it for storage.
(vi)You have the right to obtain and delete all your information from us.
How to Exercise these rights
You can submit the request to exercise user rights via the contact details provided, and we will address them as soon as possible. This will normally be processed within 48 hours of a request being received, and your identity verified.
All the information that we collect gets secured on computer servers in a controlled environment that we protect from unauthorized access using industry-standard systems. We maintain technical, physical and reasonable administrative measures to the information we collect.
In the event of a breach regarding clients’ information either through hacking or fraud we reserve the right to take appropriate measures which include investigating and reporting to the relevant authorities.
In such an event we will inform the affected individuals either through email or phone. We will also cooperate with law enforcement authorities to apprehend the individuals responsible.
Home T and C
This site is owned and operated by Peter Bright Associates, Rourke House, Watermans Business Park, The Causeway, Staines, TW18 3BA
Telephone calls are answered by impounded car insurance specialists Alternative Propositions Limited, of Anglia House, Carrs Road, Cheadle, Cheshire, who are Authorised and Regulated by the Financial Conduct Authority. Their registration number is No. 602443 and office hours are:
Monday-Thursday: 9.00am to 6.30pm;
Friday: 9.00am to 5.00pm;
Saturday:9.00am to 1.00pm